Just like most businesses, I have to stand behind my services and final image products. So this means a "guarantee".
I guarantee that you will be satisfied (and hopefully delighted) with my service and image products or you don't pay for them.
I strive to have excellent communication with my clients before any work is done, so expectations are very clear. That is a key requirement for a good business transaction. So I offer clear estimates for the specific job, along with clear terms and conditions. If a client deems them not clear, I will get on the phone to discuss their confusion, and clear it up before we move forward.
Then if these expectations aren't met, I will attempt to fix the situation, using the method that the client chooses. This could be a re-shoot of the original captures, or a re-edit of the captures to create final image(s). This could even be a refund of any retainer dollars already exchanged. (My unrecoverable outside expenses related to the shoot will still be invoiced; I strive to minimize that risk. This will be made clear to clients before I contract for them.)
Bottom line, my success hinges on my clients' success. My business is only in business to see my clients succeed at theirs. My goal is to never forget that fact.
